HANDLING DIFFICULT CUSTOMERS

Dealing with different types of customers can be frustrating, especially difficult ones.
But with these simple steps, it can be made easy and less of a struggle.

1. Listen
2. Remain positive
3. Be compassionate
4. Ask open-end questions
5. Take appropriate action
6. Don't take negativity personally 

Give it a try and begin to master it. All it takes is a positive attitude, preparation, and a sincere desire of helping others. And remember, you are the company and the customer is speaking to the company and not your person.

Please, help as many people get this information and help their businesses grow because difficult customers is a tall hurdle for many small businesses and self-employed individuals.

Many thanks to Alexander Cuesta for this insight.


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